Shipping

  • Orders are typically processed within 7-10 business days from the date of purchase.

    Processing times may vary during peak seasons or promotional periods.

  • We offer the following shipping methods: USPS, UPS, and FedEx.

  • Shipping costs are calculated based on the weight of the order and the selected shipping method.

    The total shipping cost will be displayed during the checkout process.

  • We currently ship to ONLY the continental U.S.

    We do not ship internationally at this time.

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

    Tracking details will be provided to track the shipment's progress.

  • Estimated delivery times vary based on the shipping method and destination.

    Customers can view the estimated delivery time during the checkout process.

  • In rare cases, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays in delivery.

    Please check with your specific carrier for any delays.

  • If a package is deemed undeliverable due to an incorrect address or other issues, customers are responsible for providing accurate shipping information. Additional shipping charges may apply for re-delivery.

  • Customers can track their orders using the provided tracking information on our website or through the carrier's website.

  • If a package is lost or stolen during transit, customers should contact our customer support team for assistance.

    We will work with the carrier to locate the package or provide a replacement/refund, depending on the situation.

  • We reserve the right to modify our shipping policy at any time. Any changes will be communicated on our website.

Returns

  • Products eligible for return must be unused, undamaged, and in their original packaging. Returns are accepted within 30 days from the date of purchase.

    Any open items are non-returnable.

  • Customers must contact our customer support team at info@afternoon.com to initiate the return process. Provide the order number, reason for return, and any supporting documentation or images.

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

  • Upon receiving the returned item, our team will inspect it for eligibility.

    If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.

  • We currently do not offer direct exchanges. Customers can return the original item for a refund and place a new order.

  • If a product is received damaged or defective, customers must contact us within 3 days of receipt. Provide images of the damaged or defective item for review.

    A replacement or refund will be issued based on the assessment.

  • A restocking fee of 15% may be applied for returns that do not meet the eligibility criteria.

  • We reserve the right to modify our return policy at any time. Any changes will be communicated on our website.

Contact

For any questions or concerns regarding returns, please contact our customer support at info@afternoon.com.